REFUND AND RETURNS POLICY

Please review our refund, cancellation, and return policy for custom printing and digital services.

Last updated: September 27, 2026

Thank you for choosing EDITE Solutions LLC (“we”, “us”, or “our”). We take pride in delivering superior custom printing products and modern website design solutions tailored for nail salons, restaurants, head spas, and small businesses across the United States.

Because our printing products are custom-manufactured specifically with your unique branding, menu items, and business information, our Refund and Returns Policy reflects the personalized nature of our work. Please read this policy carefully before placing an order.

Custom Printing Products Policy

The Digital Proof Approval Milestone

Every custom print order undergoes a mandatory digital proofing stage prior to physical manufacturing:

  • Our design team prepares a detailed digital sample and sends you a secure review link through our Customer Proof Approval system.
  • Client Responsibility: You are responsible for carefully verifying all text, spelling, phone numbers, addresses, pricing, service names, layout, and colors.
  • Production Commitment: Once you press “Approve Proof” (or confirm approval in writing), your order is automatically queued for manufacturing. Once sent to the printing press, custom print orders cannot be canceled, returned, or refunded because materials and press time have already been permanently committed.

Cancellation Before Proof Approval

  • If you decide to cancel an order before approving your digital proof and before manufacturing has begun, you may request a refund.
  • If our design team has already invested significant custom design work into your project, a nominal design drafting fee may be deducted from the refund amount. Any remaining balance will be promptly refunded to your original payment method.

Manufacturing Defects & Printing Errors (100% Reprint Guarantee)

We stand firmly behind the quality of our craftsmanship. If the finished physical product exhibits a clear manufacturing or fabrication defect that deviates from your approved digital proof—such as:

  • Noticeable miscuts, uneven borders, or incorrect finished dimensions.
  • Missing pages, missing content, or severe print alignment flaws.
  • Incorrect paper stock, wrong laminate finish, or wrong material from what was ordered.

Our Resolution: We will reproduce and reprint your defective items at 100% free of charge, including complimentary expedited shipping. If a reprint is not feasible or fails to resolve the issue, we will issue a partial or full refund.

Damaged in Transit (Shipping Carriers)

We carefully inspect and pack all print products prior to dispatch. However, if your package arrives damaged due to rough handling by shipping carriers (e.g., USPS, UPS, FedEx):

  • Please notify us within 48 to 72 hours of delivery.
  • Provide clear photographic or video evidence showing the damaged external shipping carton as well as the damaged printed goods inside.
  • Upon verification, we will file a carrier claim on your behalf and immediately rush a replacement reprint to your door.

How to Report an Issue (Notification Window)

To request a reprint or report a defect:

  • All defect or quality claims must be submitted within 7 business days of receiving your shipment according to carrier tracking records.
  • Send an email to info@editesolutions.com with your Order Number, a brief description of the issue, and high-resolution photos showing the defect.
  • Because custom printed items cannot be resold, please do not ship products back to us unless explicitly requested by our quality assurance team. In most cases, clear photo evidence is all we need to authorize a reprint.

Website Design & Digital Services

  • Consultation & Planning: Initial consultations and quotes are completely free.
  • Project Cancellations: If you cancel a website development project before milestones are achieved, any unearned portion of your deposit will be evaluated based on the design hours completed.
  • Final Delivery & Launch: Once a custom website has been reviewed, approved, and officially launched on your domain, digital development fees are non-refundable as the service has been fully performed.

Refund Execution & Timeframe

When a refund is approved by our management team:

  • Original Payment Method: All refunds are executed directly back to your original payment account (via PayPal or the original credit/debit card used at checkout). We do not force store credit or virtual tokens.
  • Official Credit Note: A formal accounting Credit Note document (e.g., CN-YYYY-######) will be generated and emailed to you for your financial records.
  • Processing Time: We issue refunds within 2 to 3 business days of approval. Depending on your financial institution or card issuer, it typically takes 3 to 7 business days for the funds to reflect on your statement.

Contact Information

If you have any questions about this Refund & Returns Policy, you can contact us: